Guidelines on Exchange

Please report your problem within 24 hours of receiving the item in question at oceanofjewells@gmail.com.

In case you need to send an item back, please consult with us before sending back.

Be as specific when describing the problem, as all returned items are examined for defects / variations.

Any shipping cost of sending back to us are the responsibility of the customer.

Please return within 7 days of confirmation from our end, in original condition.

Please ensure to include a copy of the invoice you received.

If something happens in transit and the package doesn't get delivered to us, we cannot help you.